Chapter #1: Marketing is Everything!
When you
first went into business or sales, whether working for yourself or
someone else, you probably thought "technical" knowledge about your
product or service was all you really needed to be successful.
That
expertise and "professionalism" would be the keys to your success.
Those
customers would seek you out when they heard how "good" you were.
Perhaps you
set up an office of your own. You had phone lines and equipment
installed. You learned to make coffee your way. Then you sat down and
perused the phone book to start making cold calls or get the Yellow
Pages rep in to see you.
You may have
had ideas in mind about "personal promotion," or other image-building
techniques.
Most
certainly, you had all kinds of information about your product or
service and how to be "the best" in your field.
You believed
you or your company really had built a better mousetrap. That
with a few ads, some phone calls, and publicity the world would pay
attention and indeed beat a path to your door!
But
something happened that you didn’t expect.
Even though
you have a great business, and DO have the best products or
services…people haven’t beaten a path to your door! In fact, the
hardest thing about being in business IS getting people to buy from you!
Am I right?
Let's speak
candidly.
I know
what’s wrong. I know why you don’t sell as much as you could. I know
why you don’t make the kind of money you deserve to make.
By the way,
my answers are based on years of experience and results. That's
what I'll be sharing. In direct response marketing, it's the only thing
that counts.
You see, I'm not in love with all the
secrets I'm revealing because I made them up or because I think I'm
smart...or anything based on ego.
In fact, I'm
only interested in winning and seeing others win. Basing my suggestions
on
Anything other than
proven winners just isn't going to happen. It's a waste of time and
money. I wanted to share that up front so you know where I'm coming
from. I enjoy helping people. And I want to help you make more
money, to enjoy your business more, to feel the power that comes from
success and a high level of self-esteem.
It's true!
I really feel good when you not only make more money...but gain
the inner peace that comes from feeling great about yourself and your
life!
See,
showing you how to get customers and clients without wasting money on
useless, non-responsive advertising or pushy, cold marketing is the best
way I know to help you feel great!
Which brings me to my first, and
possibly most important, point?
Knowing how to get
mortgage customers to apply now and forever…is infinitely more important than any
other knowledge you may attain!
That's it.
I've never known any way to make my business (and thus my personal life)
better unless I have a constant, never-ending flow of prospects and
customers who all come to me!
I know this
statement upsets some people. That's really not my intent. But the
fact is – and it's a very important fact that every business person must
grasp – you're not in the business you think you're in, whether
self-employed or working for someone else...you’re in the business of…
MARKETING MORTGAGE
PRODUCTS AND SERVICES!
That's the bottom line.
It's true.
No matter what business you're in, no matter what you sell, you're not
really in that business! You're in the marketing of that
business!
So, what
does this mean?
Well, it
means you must change your thinking. You must accept the fact that you
are a mortgage marketer first and a business owner, salesperson, tradesperson,
professional, consultant, or whatever second. Until you do this,
you'll never make the kind of money you want to make.
The
acceptance of your role as marketer is paramount. It's
the only way to change the size of your bankbook and gain success
otherwise unattainable.
Let's face
it, in any business...and yours is no different...the best marketer
wins!
Period.
Is this rule
breakable or flexible in any way? No! Why not? Because it's true.
It's always been true and always will be true. He or she who markets
best makes more money.
Now, beware.
This doesn't mean you can market better and deliver substandard
services.
No way. You
must not only work to be best marketer; you must also work to be the
best retailer, financial planner, printer, doctor, or salesperson, as
well. People want and deserve the best.
But...and
this is a big but...it
doesn't matter if you're "the best" if you have no one to talk to except
co-workers and family. They're nice enough people, I'm sure, but
they're not substitutes for clients and customers.
Getting
clients and customers is the name of the game and direct marketing is
the way to get clients and customers!
Now, as you
move along in this course, keep in mind that the kind of marketing we
teach here is different from anything you may have seen or heard before.
We show you
how marketing can be fun! Fun because it's easy and fun because it
works!
As you read
through the system and learn our marketing techniques, you'll quickly
recognize the difference between two ways to market:
1. Traditional, wasteful, pushy ways that leave you feeling stressed,
and
2. Inexpensive, response-oriented ways that leave you feeling great –
and your bank account feeling
greater!
We'll focus
on # 2, if that's okay with you.
What's not
available anywhere are the marketing techniques you're about to embrace.
We teach them because they work, they're fun, and they're legal (see
"Important Notice" in the front of this book). Our secrets are direct
response-oriented. They're never sleazy or obnoxious. They're simply
ways to market products and services so people are touched emotionally
and respond accordingly. In short, they're ways that WORK! But, they are
admittedly "different."
Unfortunately, many people think "different" means "heretical."
That's fine,
because we're not trying to impress anyone.
We're trying
to be successful and make our customers happy, not look a certain way to
our peers.
The same is
true for you, right?
So, it's
time! Fasten your seat belt, and open your mind; we're taking a
marketing drive!
Chapter #2: Image Advertising and Name Recognition Do Not Make
Telephones Ring Or Get People Into Your Establishment!
Have you
ever asked associates in your field what the response rates are to their
advertising dollar?
If so, I can
guess a common answer. How about, "I have no idea; most of my business
comes from referrals"?
Now, if
you've read carefully what I've said up to now, you realize what's most
important to your success as a business or sales professional:
1. Attracting a constant flow of
clients and customers who come in or call to buy over and over, and…
2. Knowing
as much as possible about selling your product or service.
The
problem? We're too often taught the wrong things about business in the
wrong order!
In the world
of theory, like at colleges and big corporations, they teach “rules”
about making money in business, and how you should advertise to get
business. But, unless you are as wealthy as a Fortune 500 company, the
methods they teach fail to attract clients and customers. They say
advertising is a job of "Getting your name out there" with messages that
merely identify your business, but they don't create immediate
responses.
Is it any
wonder that 95 % of new businesses and salespeople fail within five
years? Is it any mystery why over 95 % of all small business owners and
salespeople who manage to stick around make less than $100K a year...and
less than 1% of these make more than $250,0000 a year? Those
salespeople nationwide average less than $40,000?
Most
businesses are filled with owners who struggle for each and every
customer or client. Why? Because they've never had the kind of "real
world" training in marketing, psychology and advertising needed to make
the phone ring and bring in business. Instead, there's a myth floating
in business minds that says, "Once you get your name out there, people
will seek you out."
What a pile
of garbage!
Yes, I'll
admit – as I already did – having your name recognized never hurts. But
I must ask – as I also did – does it really help?
In the
previous chapter, we talked about how name recognition can get business,
but only after long periods of time and incredible amounts of money are
spent. Your time, especially if you're in business for yourself, your
money.
If you want
image marketing to be your primary source for attracting business, be
prepared to spend tens or hundreds of thousands of dollars each year for
several years. (A back-up source of income from another job or a spouse
will come in handy...for three, four, even five years or more!)
Why?
Because that's how it works. To get name recognition, you have to pour
money into advertising and personal promotion. Big money. Then
you sit and wait for people to come in or for the phone to ring. And
sit. And sit. And sit some more.
Ask yourself
where income enters while you're building this name recognition. How do
you pay your bills? Will you make mortgage payments in the meantime?
And, if
you've been around a while and already have name recognition,
shouldn't you realize some immediate return on every dollar spent on
ads?
These are
important questions. If you learn nothing else from us, I hope you come
to realize that every dollar spent on marketing or advertising –
regardless of form or medium – should be immediately returned to you
with a profit added to it. If not, it's a waste of money...your
hard-earned money!
So, unless
you have a thick bankroll and all the time in the world, you need to
know how to generate responses and get clients and customers
immediately!
The key,
then, is to generate responses immediately. Doing so will dramatically
improve business (and, hopefully, your life). I'm serious...it's like
nothing you've ever experienced.
Having leads
roll in day after day...well your business will never be the same.
So can you,
or should you, spend money on image? That's entirely up to you. But I
can honestly say we have members who have been in business for years,
who completely abandoned old image ads when their first batch of leads
came in from an ad you'll be seeing later on. They never looked back.
Never again
will they spend $350 on an image ad that generates no calls or
prospects. Why should they? They're spending the same money running
direct response ads and receiving thirty or more calls each!
You know,
it's hard to feel good about spending money with no hope of receiving
qualified leads. It's even harder to feel good about it once you've
experienced the joy of getting calls every time you run an ad! That rush
of excitement – it's hard to describe. But it's there each and every
time the leads start flowing in. Like other members, you'll have a
problem going back to "wish-and-pray" marketing!
Now, if
you're different from me, and you want to continue with image ads,
that’s fine. It really is your dime. When you spend it, however, please
realize that the only people making money off image advertising are
printers and ad agency people. Enough said?
Click Here
To Get A Hotline Of Your Own
Chapter #3: If You Want Your Phone To Ring, Your Advertising Must Get
People's Attention...And Arouse Emotions!
If you
remember just one secret from this book, remember to follow this proven
five-step formula in every bit of marketing and advertising you do!
1. Get Attention!
2. Arouse interest and emotion.
3. Tell an interesting story in a
believable way.
4. Offer an incentive to take action...NOW.
5. Ask for action, and make it easy for
people to do it.
****WE WILL BE TALKING ABOUT THE MIRACLE OF RECORDED MESSAGES AND HOW
THEY INCREASE RESPONSES TO ADVERTISING BY 10-20 TIMES OR MORE IN JUST A
MINUTE…SO PLEASE KEEP READING!****
The first
and most important step is to get attention. Your advertising will not
stimulate responses unless it gets read. It will not be read if it is
not noticed. And it will not be noticed unless it:
Gets People's Attention!
See, what we
mean?
Check out
the cover of a Cosmopolitan Magazine or any successful
publication. We're going to start your education on response marketing
with examples from real magazines and publications that compete with
each other at your grocery store's checkout counter. Love, hate,
murder, fear, anger, beauty, money, sex, power, control, passion,
ecstasy, betrayal - these, and lots more, are the emotional ingredients
of headlines that get attention and get read.
In Fact, 80 - 90% Of The
Success Of Any Ad Is The Direct Result Of How Well The Headline
Gets...
Attention!!!
(Just like this headline gets your
attention!)
Read the
headlines from the publications I mentioned the next time you go to the
store. You’ll see they’re ALL like this:
Ten Ways to Keep Your Man Happy!
Drop Ten Pounds In Two Weeks — Without Dieting!
O.J.'s Shocking Revelation Sinks Defense!
How to Double Your Money in One Year!
The Amazing Truth About Breast Cancer:
What Your Doctor Hasn't Told You!
Sound
familiar?
Do these
headlines sound too "unprofessional" for professional business people to
use?
Maybe the
words. But not the formula.
Warning -
What you’re About To Read May Shock You!
Whether or
not you read...like...or even approve of...any of the publications we
just discussed, you'd have to be blind to get past a magazine rack or
grocery checkout line without at least noticing these covers and
attention-getting headlines.
o
Can you say the same about your advertising?
o
Are you’re advertising messages exciting or
boring?
o
What do your business cards, marketing
letters and brochures look like?
o
Are you really saying or doing anything
different from anybody else???
Every month,
the editors of all these magazines and newspapers do everything they can
possibly think of, including putting alluring women on their cover and
racy titles on their articles:
TO GRAB YOUR
ATTENTION!
While you may not agree with the pictures
or underlying messages, millions of these magazines are sold each week
because...
Emotions stir up more
sales than logic ever will!
The biggest
mistake you can make in your marketing is to use a straightforward,
"professional" approach that attempts to appeal to people's
sensibilities. Logical advertising is dead advertising. Emotions are
what motivate people to take notice and respond.
If Your Advertising Is
Boring...It Won't Get Read!
Now stop for
a moment and think.
Think about
your advertising.
Think about
your company's advertising.
Think about the mailers you send out.
Are people
beating down your doors and ringing your phone off the hook to get to
you because of what you do...the titles you hold...or the colorful
personal brochures and "ABC" letters behind your name. (Only in your
wildest dreams - right?)
Look at this
example. Are you starting to see why most advertising fails to get
responses?
Headlines And Ads Like This Do Not Get
People's Attention!
Please don't blame the good folks at
Smith’s for this advertisement. It looks like thousands of other ads
that you see all over the place.
The
problem? The ad simply doesn't:
Get Your Attention!!!
Best Rate Mortgages
Best In
San Rafael! Established 1979!
We Will Not Be Undersold! Lowest Rates,
Best Service!
P
P
Purchase!
P
P
Refinanceing!
P
P
No Mortgage Too Small!
Call XXX-234-3456 – Ask Us About Our New Home Special!
What you see
here is a typical "business card-style" advertisement that many
professionals use to get their name and phone number in front of the
public. The ad includes a ho-hum grocery list of features or services
that any similar business provides. There is absolutely nothing in the
ad that gets attention or arouses emotions about why you should choose
this business over any other company listed in the directory.
No curiosity is aroused...no
emotions...just very plain-looking ads.
Just like everyone else's. Remember
what we said about thinking and being like everyone else?
If you want
to get people's attention, you have to be saying things that will
actually get their attention!
This carpet
cleaning ad is just another example of boring advertising like that
found in any Yellow Pages anywhere in the country. Most Yellow Pages ads
are just a big blur! They all look exactly the same and do nothing to
get anyone's attention! Can you spot one truly noticeable and different
reason why a customer or client would be motivated to pick up the
telephone and call the company listed here?
The problem?
Yellow pages "advertising" like this is just one big blur of sameness.
There's nothing unique. Everybody looks the same and says the same
stuff. You could literally swap names and phone numbers — even kinds of
businesses — on the ads, and no one would even know the difference!
People Don't Read Ads That Look Like
Advertising!
This example
is of the kind of "fill in the blanks" advertising you see on postcards
and in the newspapers all the time.
The problem
here? People don't really pay attention to ads about you, your company,
your services, or your professional titles. (Is your phone ringing off
the hook?) It doesn't matter how big, how good, how nice or caring you
tell people you are. Most people don't read image ads like this because
they so obviously look like advertising, and because they do not get
anyone's attention. Every day, your prospects' minds are being flooded
with thousands of advertising messages:
- Television and radio
commercials.
- Posters and billboards.
- On-line advertising and
email.
- Newspaper and magazine ads.
- Faxes.
- Mailboxes filled with sales
letters.
- Advertising on buses,
trucks, streetcars, subways and taxicabs.
- You even find advertising
pasted on public bathroom walls!
There is no
way to stop this daily assault, but we have learned to tune out
advertising pictures and messages...unless they get our attention and
arouse our interest.
Are you
starting to get the idea of what kind of emotional headlines get
responses?
The Secret Is All In The
Headlines, Topics And Offers You Use!
Cosmopolitan uses them.
People
Magazine uses them.
Readers
Digest does too!
If you don't
like to prospect, you need to create low-cost advertising that motivates
clients and customers to come in or call you instead! Top advertising
copywriters use words and emotions to sell millions of dollars of
products and services every day.
You can use
the same techniques to get new clients and customers.
Once again,
it's a proven formula. You should follow it every time you advertise
yourself and the products or services you provide:
1.
Get attention!
2.
Arouse interest and emotion.
3.
Tell an interesting story in a believable way.
4.
Offer an incentive to take action...NOW.
5.
Ask for action, and make it easy for people to do it.
Take a look
at the postcard below. Do you see how it follows the five-step formula?
When you combine the look and feel of these attention-getting postcards
with a 24-hour FREE recorded message and report offer,
your phone will ring with calls from interested prospects!
Click Here
To Get A Hotline Of Your Own
WARNING - Don't Hire Any
Mortgage Broker Until You Read This FREE Report!
As you keep
learning, you'll quickly see that there is a HUGE difference between
spending money on "getting your name out there" and investing in
marketing that gets people to CALL YOU!
As you can
see, this type of advertising is different.
It gets
people's attention. It creates curiosity.
You will
learn how to use this type of marketing as you move along in your
journey of understanding and awareness of the reality of marketing.
For now, we
just want you to begin to see the new paradigm and new way of life
awaiting you!
It's OK, by
the way, to have small size body copy.
People will read teeny tiny
little print, if the:
Don't forget
how important a headline is!
If you're
going to write your own, please study headlines very, very carefully. I
promise you that a headline can make or break your ad, your sales
letters, and your life!
NOTE—EVERYTHING YOU DO MUST HAVE A HEADLINE!
THIS MEANS ADS, SALES LETTERS, POSTCARDS,
YELLOW PAGES, FLYERS, NEWSLETTERS, ETC!
IF IT DOESN'T HAVE A HEADLINE, DON'T WASTE
YOUR MONEY!
If you want
to get an almost-FREE headline education, just study the publications
that sit at the checkout counter.
There are
also some excellent books. Some are available at bookstores or on-line
booksellers, and some are out of print and harder to find.
Robert Collier Letter Book by Robert
Collier (1931)
Tested Advertising Methods by John
Caples (1974)
How to Write an Advertisement
by Victor Schwab (1962)
How To Make Your Advertising make More
Money by John Caples (1983)
Scientific Advertising by Claude
Hopkins (1923)
The First Hundred Million by E.
Julious-Haldeman (1928)
The Ultimate Sales Letter by Dan
Kennedy (1990)
That should
keep you busy reading for a while!
Did you
notice that most of these books were written a long, long time ago?
Let me tell
you, the time period we're in now...it's no different from any other
era.
Human nature
is human nature.
Actually,
with the exception of Dan Kennedy's book (the best modern book on
writing copy that sells), the old books are just as effective, if not
more so, than ever!
You'll see
that people are people, and their curiosity about things is the same now
as it was in 1923! Nothing has changed.
Except that
most business people waste tons of money on marketing with poor (or no)
headlines and lousy copy that sounds "professional." But, you are no
longer in that group! Now you are learning secrets that literally a
handful of people know. You are in a group of marketers who can write
their own ticket in life, because you know how to write headlines that
work!
Chapter #4: News-Style Advertising Gets Up To 500% Greater Response Than
Image And Name Recognition Advertising!
Yes, you
read right. It's a proven advertising fact. News-style advertising gets
up to 500% greater response than color brochures, business cards, and
all other forms of product or image advertising. Do you know why?
News
style advertising doesn't look like advertising! It looks like news.
Very few
people read advertising...but a lot of people read news and other
stories. This doesn't mean I'm telling you to toss out those good
looking (and probably expensive) color brochures and business cards
you've had printed up. I'm sure that you may get nice comments about how
they look. (Actually, I'm lying. I do want you to throw out all
that stuff. Because if you continue to waste money on it, you're never
going to get where you want to go!)
Anyway, I am
simply telling you what will make your establishment fill up with
customers or make your phone ring!
Image
advertising does get your name and "image" out there. (Although someone
still has to explain to me how one can pay bills with "image”.) But, it
is not the best or fastest way to get prospects to call you!
If It
Looks Like Advertising, Most People Won't Read It.
The human
brain would literally fry if it tried to process the thousands of
advertising messages it gets hit with everyday. To protect ourselves, we
have learned to quickly identify things that look, sound or smell like
advertising. Unless an ad or commercial gets our attention and interest,
we turn the page or hit the remote control zapper and flush it out of
our minds!
You may not
have thought about this consciously, but most advertising does have an
identifiable look and feel to it - doesn't it? Like a radar detector,
our brain can instantly scan and sense advertising pictures and messages
largely from their shape and size.
This is precisely why
the best marketing approach is to do everything you possibly can to make
sure that your advertising does not look like advertising!
The secret is to make your advertising look like a newspaper story.
People don't trust advertising. But we have been conditioned since
childhood to trust and accept the look and feel of what we read in
newsprint. News-style advertising has been proven for decades to get
500% more responses than advertising that looks like advertising! (This
technique was started over 100 years ago. Believe me, I didn't invent
it.)
-->
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But If It Looks Like a
News Story, People Will Be
Much More Likely To Read
It! Remember, They Can't Respond If They Don't Read It!
See what we
mean?
Take a look
at this sample ad, and see if you get the idea.

See how this
ad has:
§
No graphics
§
No pictures
§
No slogans
§
No logos
§
No "image," etc.
All it has
is a headline, copy, and a non-threatening response device (recorded
message - which we'll talk about later!)
Do these ads
work better than "regular" ads? Well, how about a real story that is
just one of literally hundreds that we hear about from our members?
(Keep in mind that this story isn't making any promises that you will
get the same results. It's only an illustration of the difference
between unproductive, image advertising and results-driven editorial
advertising.)
Anyway, one
of our members spent $650 running a large, typical ad with his picture,
a laundry list of services, and a "catchy" slogan. On the same page, he
ran a much smaller ad based on our methods, which only cost $75. Wanna'
guess the results? This member got two calls from the "normal,
image" ad and 84 calls from the tiny, emotional, editorial,
"unprofessional" ad!
This happens
all the time. Not that we guarantee that an editorial ad will always be
a winner. There are lots of variables that can affect any ad.
What we do
guarantee, however, is that this formula we're teaching is the
best producing, lowest-cost formula ever proven in real world
testing.
I'd love to
say I invented this formula, but that would be a lie.
Rather, this
formula was discovered almost 100 years ago and rediscovered by us a few
years ago.
We are
giving you the best field-tested knowledge we know of. But, that doesn't
mean in your paper, on a given day, your ad will work.
Sometimes
changing a headline, or the location of the ad, or the day of the week
can make a huge difference. For now, please understand that emotional,
curiosity-provoking ads, in editorial style, are the only worthwhile way
to get results, not "your name out there"!
It's
Proven That Emotional News Headlines Sell More!
Today's
television, newspaper and magazine headlines are filled with bad news.
Why???
Because
emotional news sells a lot more newspapers and magazines.
Look at all
the different tabloids and gossip type TV shows that are so popular.
National Enquirer,
Star, Globe, Weekly World, Oprah Winfrey, Rikki Lake,
Geraldo Rivera,
Jerry Springer, Sally
Jessy Raphael, Jenny Jones,
Hard Copy, Inside Edition, Current Affair, Divorce Court,
Judge Judy, Cops, Survivor, Maury Povich, etc., etc.
Like never
before, millions of people all across the country are tuning in their
television sets every day to watch Oprah, Geraldo, and dozens of new
celebrity talk show hosts cover every topic under the sun, from the
front pages to the freak show.
A whole new
breed of tabloid news shows like Hard Copy and Inside Edition
have surfaced, as well...giving viewers a leering look inside human
interest stories about crime, passion, greed, heartbreak, hope...you
name it! Not to mention all the reality shows that are nothing more
than different forms of gossip, romance, intrigue and curiosity combined
with voyeurism.
Let me share
a fact with you that may startle you...
8 Million
Copies Of Tabloids Are Sold Each Week!
Yes, you
read it right.
Over 8
million copies of National Enquirer, Star and other news tabloids
are sold every week! And this doesn't include the more "upscale" gossip
magazines like People and Us.
Don't kid
yourself...lots of people like to read this stuff. Not just "Harv and
Marge" down at the bowling alley. Take a look around your dentist's
office. Check out your doctor's office. Look on the coffee table, and
what do you see?
These
magazines!
You'll find
them in the wealthiest homes in America, too.
You May
Not Read Them...But You’re Prospects and Customers Do!
A truly
fatal mistake in advertising is to think that your prospects and clients
and customers think like you do...and like the same things that you do.
Wrong!...Wrong!...Wrong!
Just because
YOU may think that tabloids like the Enquirer and gossip
magazines like People and Us are food for the mindless,
don't make the mistake of thinking that your prospects and clients and
customers feel the same way.
Don't
underestimate the power of this kind of media. It made OJ a household
name in millions of homes throughout the country. These same
tabloid-style techniques can be used to make your phone ring off the
hook with calls from interested prospects! (Without being obnoxious
or sleazy or unethical or illegal!) You can use the same type of
psychology that these types of publications and shows use...without
resorting to using the offensive and low-class content. It's the STYLE
that makes it work, and you can use the same STYLE for yourself!
Did it occur
to you that people who buy and sell homes, balance checkbooks on
computers, dine in coffee shops and fine restaurants, shop at Brooks
Brothers or K-Mart? People from all walks of life, buy gossipy
magazines...along with Time, Forbes, and Fortune?
Why???
Because
they're easy to read. They're entertaining. They offer a simple escape
from reality.
People enjoy
hearing or reading human-interest stories... (And the nosier, the
better!)
Tabloid
Headlines Like These Get People's Interest!
Look around
on the newsstand, and you'll see dozens of consumer magazine
publications like Money, Consumer Report, or Changing Times.
Study their covers and you'll see that they all use attention-getting
headlines, human interest stories, and "insider information" appeals to
get people to buy or subscribe. Each month it's a new financial angle,
tip or story.
These
glossy, picture-filled magazines are good...but they don't hold a candle
to the financial marketing wizards at ...publishers of the best selling
financial newsletter, Bottom Line, and a whole library of truly
fascinating and informative books including such titles as:
"The Book Of Inside
Information"
"The Book Of Tax
Knowledge"
"The Complete Book of
Money Secrets"
Keep in
mind, I'm not advocating that you advertise like a tabloid, or that you
should like or read them just because your prospects do. It would help,
but that's not my point.
The Same
Principles of Successful Advertising Apply to any and all industries!
I can't
emphasize this enough.
Your
advertising will not stimulate responses unless it gets read; it will
not be read if it is not noticed; and, it will not be noticed unless it
gets people's attention. If you
look at most advertising that you see in the Yellow Pages, on marketing
brochures, letters, post cards, flyers etc., it miserably fails to do
these things:
1. Get
attention!
2. Arouse
interest and emotion.
3. Tell an
interesting story in a believable way.
4. Offer an
incentive to take action...NOW.
5. Ask for
action...and make it easy for people to do it.
Look at the
ad below. Do you see how it follows the five-step formula? I guarantee
you that people will definitely notice and read whatever you say on such
cards. The possibilities of what you can say are literally endless....
If
you’re Changing Jobs, Retiring, Or Getting laid off...
Warning! FREE Report
Reveals Deadly Trap The IRS Uses To Destroy Your Retirement Savings!
Your Town, ST -
Making any one or more of the 10 biggest mistakes when investing for
your retirement can literally cost you thousands upon thousands of
dollars!
Hard to believe, but its
true! Every day, people unknowingly fall victim to a law - yes, law -
that the IRS can use to confiscate your nest egg. It's beyond belief,
but it is legal. How can you keep this disaster from hitting you? So
you can keep your hard-earned money for yourself? By reading our FREE
report. It reveals what the IRS doesn't want you to know.
Call 1-800-XXX-XXXX for a
FREE recorded message and your copy of this report. It's helped
thousands of people avoid mistakes and stay in control of what the IRS
wants - money. Don't give yours away!
See the difference?
There are no
pictures. No advertising "traditions." Just a headline that GRABS
attention and copy that gets people to call you! (WITH A RECORDED
MESSAGE AS THE ONLY RESPONSE DEVICE! WHY DO WE DO THIS? WHY AREN’T THE
RESPONDERS BEING ASKED TO JUST CALL THE ADVERTISER? KEEP READING AS
WE’LL BE EXPLAINING THIS MIRACLE OF RESPONSE IN A FEW MINUTES!!)
What else is
advertising supposed to do? Now, if it bothers you that people aren't
calling because they want you, but rather because they want the
information...you have to decide what's more important. I'll bet
that after you get some responses to an ad like this, you'll no longer
care why they're calling...but be happy they are calling at all!!!
Remember in
most if not all businesses, the sale is a process not an event.
Consumers have to go through the sale process before an eventual
decision is made on the product or service, or if in fact a decision is
made at all. Part of the process is information gathering!
Chapter #5: You Must Have A Non-Threatening, Appealing Offer!
The highest
and best purpose of advertising is to get people to respond. To make
your phone ring. To get qualified clients and customers to come in or
call you to do business. To get them to respond so you can contact
them!
Every single
business card, letter, post card, advertisement, flyer or report that
leaves your office should be solely designed to make your phone ring. It
should always include an interesting story or appealing offer that
motivates prospects to call you!
Don't be
content to just get your name and face in front of the public.
Sure, we all
know from having talked enough about why getting your name out in front
of other people isn't worth anything. But any ad (even one with an
interesting headline) that doesn't give them an offer that they want
will, most likely, not pull responses.
You'll
notice as you go through the entire system here our ads and marketing
pieces that we recommend always offer a "FREE report."
Why a FREE
report? Because FREE reports are things people want!
You see, if
your marketing gets their attention with a headline that draws them into
the copy, and the copy is interesting but ends with nothing, or a boring
close, or says, call our office for more information, that's not
going to work.
We have
found that offering them a "FREE report" seems to be the easiest way to
get people to respond because 1) it's free and 2) it explains more about
why they became curious with the headline and the ad to start with.
(Although I admit, I could be completely wrong about why they work so
well. Actually, I don't even care why they work so well. All I know is
that they do work!)
These
reports can be used with many different headlines and many different
offers.
See, for
example, a FREE report for a book like this could have any number of
headlines or themes or titles to the advertising to get the people to
respond and get a copy of that same report. Things like, "FREE Report
Reveals How Small Business Owners Can Save Big Money And Triple Their
Sales By Using The Best Kept Secret In Advertising The Ad Agencies Don't
Want You To Know!" is one example of a headline.
Or, "FREE
Report Helps Frustrated Homeowners Who Work Hard And Write Big Checks To
Contractors — Unnecessarily." Or any number of other headlines at all
that appeal to prospective clients and customers.
See the
offer has to be compelling and has to follow through on the curiosity
that you have generated. You can't just leave people hanging and expect
them to call you or your office.
No, your
offer must be something that they really want and that they are
interested in. We have found there is nothing cheaper to print up and
produce than free information. This free information is compelling for
people who want something.
It is also
very non-threatening, which is critical.
See, if you
used an ad or mailer that offers a chance to talk to you, many
people—even those who are interested—might not call because they are
afraid of having a pushy "salesperson" all over them and in their face.
(It doesn't
matter if you're not that type of salesperson. There are so many who are
that most people don't want to subject themselves to high pressure.
Particularly if they are only mildly curious at this point. They'd
rather take a pass on calling than be subjected to a salesperson
pestering or pressuring them.
For
example: Before we built our home, my wife, Susan, and I would drive
around checking out signs. In almost every case, when I called to get
more information, I was forced to use a false name and phone number. I
always explained that I was only curious about the price or whatever and
was not a serious buyer. And, in almost every case, the agent was all
over me with high pressure and seminar-learned tactics that totally
turned me off. I ended up buying through the only agent who was
low-keyed and empathic. I just wanted to mention it so that you'd be
aware of what happens to prospects, and why they won't respond to
threatening offers as readily as non-threatening offers like a
free report!)
Now, if you
find a better offer than a FREE report, that's great.
My point is,
if you want maximum responses, you must have a curiosity-provoking,
non-threatening offer!
The FREE
reports are cheap, and they start you off on the right foot.
PLUS IF YOU USE A RECORDED MESSAGE DEVICE AS THE ONLY RESPONSE
MECHANISM, YOU WILL SEE HUGE JUMPS IN RESPONSE VERSUS USING A TOLL-FREE
WITHOUT A RECORDED MESSAGE OFFER! WE’RE ALMOST THERE, SO BEAR WITH ME!
Chapter #6: The Use of A Multi-Step
Process
Another
gigantic secret we are going to teach you here is the use of the
multi-step process in direct response marketing.
Let me
explain what the opposite is first so you have a better idea what I am
talking about when I describe how to use multi-step marketing.
For example,
single-step marketing could be defined as sending out a flyer in the
neighborhood, telling people about a neighbor's home that has just been
sold by you...or as running a one-time ad in a local paper advertising
an product offering you have...or as running an ad in the paper that
says "Call me before you redecorate (or landscape)!" and so forth. In
other words, anything where you do a single step in the hope that you
will get responses.
Now, true -
you may run the same ad more than one time in your paper over a period
of a few months and you may send out farming flyers or postcards to
people over a period of time. But that is not what we are talking about
here, because each of those particular efforts is really a single-step
process. You send out the piece, and prospects are supposed to call.
Now, while
this seems easy and logical, it also has been proven over time to just
not work. In fact, if any of this stuff did work, we wouldn't be here,
and you wouldn't be reading this program right now.
The real
secret to direct response marketing is to use little, bite-size chunks
for people so that they are responding to what is easy and
non-threatening...allowing them to take little steps, one at a time.
For example,
let's say you run an ad that says:
"Tired Of High Interest Rate Loans?”
If so, call 1-800-XXX-XXXX,
24 hours, for a FREE recorded message to get a copy of an amazing
report that reveals the secrets of how to get rid of your high interest
rate loans. Discover what loan officers won’t tell you!"
When you run that ad in the paper, what is the purpose of
that ad? Is the purpose of that ad to sell a product? Is the purpose
of that ad to secure an appointment for a presentation?
No
- the purpose of that ad is one thing only - to get people to call your
toll-free number and listen to the recorded message!
In fact, we
should take it back a step farther. The purpose of the headline on the
ad is to get somebody's attention and cause them to stop going through
their publication.
The purpose
of the headline is not to sell or solve anything. The headline, then,
has a single purpose. The headline's function is to identify potential
prospects and get those people to read the copy of your ad. The copy is,
then, the next step, keeping people interested enough to follow through
and call the toll-free number.
Now when
prospects call the toll-free number and listen to the message, what's
the purpose there? Is the purpose of the message to make a sale or get
a client? No - again, the purpose of the message is only to get people
to leave their names and addresses.
Once
prospects leave their names and addresses and we get their phone number
through the Caller ID what is the purpose of the follow-up that we do on
the phone and the report?
Is it to
sell? Is it to get prospects to hire you? No - the purpose of the
report going out is to get people familiar with you, and to get them
familiar with what you have to offer, and to answer the questions they
have.
Once they've
gotten the report, you move into the multi-step sequence and follow-up.
See, the
real secret of direct response marketing is, after you've gotten
somebody's interest, you must try not to make them do any more than they
are comfortable with doing at any particular step. To make all the steps
combined work up to the sale of products and services.
But each
individual step is small, and simple, and doesn't ask people to do more
than ease them into the next step.
The purpose
of each individual step is to do only what it is supposed to do. The
purpose of the recorded message is not to make a sale; again, it is to
get a prospect to leave his or her name and address.
We see
members repeatedly doing things like using the recorded message to talk
about their company, and how big they are, and how many clients and
customers they have, and so forth. Things are totally inappropriate for
that step.
The only purpose of the recorded message is to get prospects to
leave a name and address. You're not trying to sell them or convince
them of anything. We see people running seminars, for example, and their
recorded message talks about how great they are and how big they are and
how smart they are, etc....all these things that are of no interest to
the prospects whatsoever.
They are
asking the prospects to do way too much. You see, the bottom line is
that people are afraid and confused. The old single-step marketing - the
old "shove it in their face" approach, does not work. For the present
and the future, to get people interested and wanting to do business with
you, you have to take it slow and easy! Remember the sale is a process
not an event. You cannot expect your marketing to do things that it is
not capable of doing.
If you think
you need single-step marketing to create sales instantly, just forget
it. Please don't forget this lesson about the multi-step approach, and
please don't forget this concept of asking each step to do only what it
is supposed to do!
You should
not try to incorporate multiple steps into a single step! You don't want
to mix up your product presentation stuff into your copy in the ads, for
example. That is not the time or the place to bring that up. If you
follow this process you will see your leads go up and you will see your
business go up. But even more important, if you follow this process, the
pressure will be off! There will be no more feeling like you have to
close, or that you have to make a certain step do multiple things. It
doesn't work anyway, so why put yourself under all that pressure?
Here is a
sample flow chart of getting customers (from the customers’ point of
view) using a multi-step approach with recorded messages:
Step 1 - A headline in
a publication interested you.
Step 2 - You stopped
and read the ad either entirely or partially.
Step 3 - You were
encouraged to pick up the telephone and dial the toll-free number to
listen to a message.
Step 4 - You listened
to the message and left your name and address.
Step 5 - You received
a report in the mail.
Step 6 - The headline
of the report was supposed to get your interest, stop you, and make
you want to read it.
Step 7 - You read the
copy of the report.
Step 8 - You called
the business to ask a question but don’t go into the business.
Step 9 - You received
another report.
Step 10 - You received a
third report.
Step 11 - You got a
postcard.
Step 12 – You know you
have to get whatever the business offers and finally go in or call the
business.
Now, we know
that the majority of the people who make a decision take time to do it
unless it’s an emergency. People don’t like to feel “sold” or any
pressure.
If you use a
multi-step approach, whenever they’re ready, at the right step...you’ll
make it easy and non-threatening for people to respond when they are
ready to!
They don't
feel threatened and there is no sales pressure. Your business will
change in many dramatic ways. The pressure will be off of you!
And once the
pressure is off, your life will be something that you could only imagine
in your dreams. So stick to this concept and feel the difference in your
attitude and your responses— immediately!
Your
sequence may not involve 12 steps; the product or service may lend
itself to an 8, 9, or 10 step sequence. The point of the Special Report
and follow-up is to position you as the Knowledgeable Expert in
your field and to educate the consumer to the scams or rip-offs in your
industry.
So, when the
prospect calls another company that provides the same product or
services as you (and they will), they will be using your information as
the measuring stick, the bar, that others in your field must come up to.
If the
information you provide is good, helpful and has value to the prospect,
he or she will almost always give you a shot at their business.
Chapter #7: THE MIRACLE OF RECORDED MESSAGES!
I just want
to briefly mention here that we often get resistance from members for
using things like these electronic Voice Mailboxes.
I know to
some people these things seem a little bit mysterious or possibly a
little bit scary. Other people think that they're very expensive and
that you can make do with other things that will be just as good except
be cheaper.
All I can
tell you is that all those thoughts are wrong.
And that
those thoughts will cost you a ton of money and tons of lost business.
Don't be
afraid of using technology to help you make a lot of money. The
marketing techniques we teach - especially regarding Voice Mail and
recorded messages to follow - are available simply through service
bureaus.
All you do
is make one phone call, have them set up your line or lines, record the
messages, and you're all set.
It couldn't
be any easier!
For example,
all of these service bureaus will allow you to access your own Voice
Mailbox through any telephone, whether it is your portable phone in your
car, or your phone at your home, or in your office, or whatever. You can
record your messages right over the phone, and you can get your messages
right off the phone.
It doesn't
matter where the service bureau is located, and it doesn't matter if
your customers know about them or not. All that matters is that it is
very, very simple for you to use, and I'd hate to see you lose money
because you don't.
People think
that these services are difficult to work with or use. Let me also
assure you that they are very simple. Most of them will give you
instructions when you call up, and they tell you which buttons to push
on your phone. For example, they will say, "Push 1 to record a message,
push 2 to listen to a message, push 4 to get the telephone number the
call came in on" and so forth. It really is simple.
So, please
don't let predetermined attitudes about the complexity or strangeness of
these tools stop you from using them.
The other
issue is the cost. We hear over and over again, "I don't want to spend
that kind of money." Well, I don't know how much cheaper you can get
than $20 or $30 a month, for example, to get your own private Voice Mail
line that prospects want to contact you on. Or, how much cheaper it can
be than $20 per month to have an ad response box where people are
constantly calling you to ask for FREE reports? I assure you that you
cannot do it cheaper on your own.
I also
assure you that not spending that little bit of money is a gigantic
mistake. If you are so broke that can't afford $20 a month for a fixed
toll-free number, you may want to consider if you are in the right
business.
You know,
there is no way to make money in any business without spending a little
bit of money.
I also find
it hard to believe that somebody can not come up with $20 to have a
state-of-the-art, highly responsive, Voice Mail ad response working for
them 24 hours a day, 7 days a week. I don't mean to be preaching here; I
just want to emphasize that there really is no reason or excuse not to
be making a lot of money.
It is very
simple to make money.
So, think
this through very carefully and try to skip a couple of lunches during
the month, if that is what it takes to pay for one of these boxes.
(Ultimately, you should have two or three or four or more of these boxes
going testing different approaches using a different box for each test.
But you can start with just one.)
I feel it is
very important to point this out because I don't want you to not have
the success you deserve because you weren't willing to spend a few bucks
on absolute top-notch, state-of-the-art technology.
Besides, if
you want to use an answering machine coming into your home or office
from a toll-free number, you're going to spend $20-$30 a month just for
the line charge...not counting the minute charges. That means if more
than one person calls they will get a busy signal.
Now, there's
no law that says you have to "do technology" yourself if you're
uncomfortable with it. But, there is a law in marketing that says, "If
you don't have someone or some source help you at a minimum, you are
going to be left in your competitor's dust!"
Our purpose,
here, is not to have you spend thousands, but to have you use
simple, cheap techniques like toll-free recorded messages to help
make you big money.
Don't get
stuck in neutral on this one!
OK. Let’s
keep going.
One of the
myths we hear frequently is that somebody who is local won't hesitate to
call you on a local number because basically people think local calls
are free.
In other
words, having a toll-free number or other toll-free exchange is
"overkill". You don't need to have a toll-free number because all your
prospects and clients and customers are local. Why waste the money?
Well, let me
shatter the myth rather quickly. It has been proven time and time again,
in study after study, test after test, that for whatever reason, people
will call toll-free numbers more often and more readily than they will a
local number.
Now, you may
not think that this is the case or that shouldn't be the case because,
in fact, you call local numbers as readily as toll-free numbers
yourself. It does not make any difference to you.
But remember
it doesn't matter what you think or what you do. All that
matters is what the public does!
All I can
tell you is empirical evidence (the only kind I care about) shows that
toll-free numbers will almost always out-pull local area code numbers!
And that's true whether it's for a call into your office, to your
personal Voice Mail, or into recorded message marketing devices. In
fact, this is so true, that you will very seldom see anyone in the
direct marketing business use anything except a toll-free number.
Another
interesting fact is that most of the really high income business owners
we talk to - the people with a really big customer base that makes them
a lot of money - most of them do have an toll-free number coming into
their office, into their own private Voice Mail, and they use toll-free
numbers for their marketing.
Now - which
came first - the chicken or the egg? Did they become big businesses,
which meant they could afford to use toll-free numbers? Or did they use
toll-free numbers to help grow their business big? I can't answer that
question, of course. All I can tell you is, I've used toll-free numbers
for years, and the cost, which I consider to be quite small, is far
exceeded by the number of leads and new customers I get because they can
call on my toll-free line.
One way to
test this for yourself is, any time you are doing any kind of marketing,
try going one way (with the toll-free number, for example) and then
compare it to the same exact marketing without the toll-free number.
Which one works better over time? Which one generates more calls leads
and appointments?
If you find
that there is even a slight increase - for example, if you got even one
extra sale a month on the toll-free line - it would probably pay for any
costs five or ten times over. So even a small increase in response
because of the toll-free number can generate large dollar volume
increases that far exceed costs for the line.
Another
issue that comes up with toll-free numbers is that sometimes people can
get the lines a little cheaper if they have extensions. For example,
"Call 1-800-123-4567, extension 2196." Again, don't ask me why; but we
have found that those numbers don't work as well as plain toll-free
numbers that allow people to call in directly.
This applies
to offices, Voice Mail, or marketing devices (such as hotline recorded
messages). So, don't try to save $3 or $4 on a fixed cost (which is
usually all you're saving) to avoid having your own toll-free number
without the extensions.
Like
everything else that we are teaching you here, this is based on human
nature and the fact that people like things that are free.
Toll-free
numbers are free. People will use them more often. And the more often
they use them, the more they will be calling you. And the more they
call you, the more money people will buy from you!
Think about
this hard and try not to be cheap here because this particular area of
marketing is very low cost and has the potential for producing
dramatically increased results.
It is
critical to have a toll-free number that generates leads from all your
marketing campaigns.
One more
point that is very important - We strongly recommend also setting up a
toll-free number for people to call after they've received your FREE
report. These prospects are "hot" if they're calling you off the
reports and should be able to call you directly. IF YOU WORK IN AN
OFFICE WITH OTHERS, YOU DON'T WANT YOUR LEADS GOING ASTRAY!
We call a
lot of our members back when they call or fax us a question. (Most of
the time we are not given a toll-free number.) And, we're often asked,
"Would you like to be transferred to Janice's Voice Mail?" To
which we reply that we would. And we frequently get transferred to
another person's Voice Mail or get disconnected! This is very bad.
Now you can
do all you want to try and prevent incompetent help from sitting at the
front desk, but it won't make any difference. Things like this are going
to happen when you depend on others to take care of very important
things. (And, we consider you’re getting every message as being very
important!)
Anyway,
there is a simple solution that you should all consider for the Voice
Mail line that you have on your cards and listing sheets, etc.
Get Your Own Private
toll-free number Recorded Message Line!
This should
specify that it is separate from the lead generation lines. DO NOT
CONFUSE THE TWO.
If someone calls your office and you're
out, why not skip the office line altogether? (Or, at least, offer the
24-hour toll-free number Voice Mail as an option to the office number on
the card or whatever.)
Get people
to call your own private toll-free number message line. They'll
be calling you directly, and there is no chance that anyone except you
can mess up getting the message.
This is very
important. If a client decides that they're going to buy whatever you
sell while thinking about this at 2 a.m., they can call your toll-free
number line and leave a message for you to call them in the morning.
Anytime anyone wants to call you they can and will because you have made
it easy for them to call!
In fact, you
can check the line frequently for messages or get a box with a beeper
function that beeps you anytime you have a message!
Systems are
also available that allow you to go on-line to see caller activity.
These stats show the phone number of the caller, how long they listened
to your message, and whether or not they left you a message. Messages
can be e-mailed to you automatically so they can be downloaded to your
contact management system for future follow-up.
Spending a
fixed cost of around $20-30 a month to have a dedicated, private
toll-free number recorded message function is a no-option matter for me.
There just isn't any excuse not to have this powerful marketing tool in
your bag of clubs!
Don't be
cheap on the wrong things. Keep in mind that you're going to have a
whole new budget available from having stopped wasteful marketing
expenses that don't work and from generating a whole lot of new
business! You paid us to teach you how to make money. And a toll-free
number is a key to success that most professionals pass on with
disastrous results.
We just talked about toll-free
number's coming into your office as a marketing secret that few people
use, and it's costing them lots of new clients and customers.
We also
talked about how people call toll-free numbers far more often than
non-toll-free number's. Now, we want to talk about the most powerful
use of a toll-free number...
A marketing
technique I've been using and teaching for years that has made m, and
others who use it very wealthy! What am I talking about?
Toll-free numbers for
marketing…using free,
recorded messages!
This concept
is the most powerful response generator I have ever used! EVER! Let's
talk about what I mean.
Whenever you
do any marketing, whether an ad, or postcard, or business card, or
whatever, using a toll-free number with a 24-hour recorded
message...will always pull more leads than any other response
mechanism…PERIOD!
Why do I say this? Well, after years of
testing and reports from literally thousands of our members all across
the country, I can simply say that Voice Mail marketing works much,
much, much better than non toll-free Voice Mail marketing! Here's what
I mean. Look at these two ads, and see if you notice the subtle
difference:
So? Spot
the difference?
Well, the only difference
is that one ad asks people to call a toll-free number, while the other
ad asks them to call a toll-free number, 24 hours, for a FREE
recorded message!
And that
subtle difference can usually mean anywhere from double or triple the
leads...to as many as 20 times the leads!
I am not
going to tell you that if you ran those two ads in the same paper that
you would always get x% more leads with the recorded message...because I
can't give you exact numbers of increase for any specific ad.
What I
can do, however, is tell you that 99 out of 100 times the recorded
message pitch will out pull the non-recorded message pitch!
What do you
think the reason is that a lot of interested prospects do not follow
through and call you or respond to your "pitch" even when you provide an
toll-free number, which we know works better than a local number?
For each
person who responds, there are dozens on the brink who stop short. Why?
BECAUSE THEY'RE AFRAID TO TALK WITH YOU!!
They have
this fear that you are going to try to sell them something. (Why would
they think that?)
Well, there
is a cheap and efficient way to handle this element of fear using a
non-threatening, non-sales approach!
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Voice
Mail!
This simple
little trick will increase your response immeasurably. Why?
Since the
prospects know that they will not get a live, pressure-laden salesperson
on the phone they will be much more likely to call.
I cannot
stress the importance of this no-pressure marketing tool enough!
Everyone in
business feels compelled to create immediate conversations with
prospects. You have all been taught that way by the big companies. It
is a sin to waste a "hot one," and let them get away.
Fortunately,
pressure selling has gone the way of power ties. All it does is turn
people off. It creates an image of distrust and actual disgust for the
offending party.
On the
contrary, the pressure less, "nudge-type" approach will gently ease
these skeptical prospects into the fold. Whatever the reason, if you
don't use this technique, you will not make anywhere near the amount of
money you are capable of. That's a fact.
Here's what
you need to do:
o
Get a toll-free Voice Mail service to hook
you up. It should run you about $20-30 a month fixed cost, plus so much
per call.
o
It doesn't matter where the service is
located because they use toll-free numbers, which are nationwide and
which will cost the same per minute no matter where you or the phone
company is located. Plus, you will either access your messages through
your own phone or by having them faxed or downloaded into your
computer...so service location doesn't matter.
o
YOU
DO NOT WANT TO USE A TOLL-FREE NUMBER COMING INTO YOUR HOUSE OR OFFICE,
WITH EITHER AN ANSWERING MACHINE OR LOCAL VOICE MAIL FROM THE PHONE
COMPANY!
o
You DO WANT a system that has many lines
coming into each Voice Mailbox so your leads will never get a busy
signal.
o
You DO WANT a system that HAS CALLER ID SO
YOU GET 100% OF THE LEADS' PHONE NUMBERS WITHOUT ASKING FOR THEM!
(Testing has shown that you always get more leads when you ask for "name
and address" as opposed to "name address and phone." I think it's
because people don't feel as threatened when you don't ask for their
phone number.)
o
You DO WANT a system that can give you
on-line statistics about how many calls came in against how many people
hung up without leaving a name capture. This way you can check your box
any time and see if your message is making leads curious enough to want
to leave their names and addresses.
o
You DO WANT a system that is capable of
storing hundreds of messages instead of the 50-100 that many phone
company’s offer. (One of our members ran an ad that hit big, and when
he went to check his phone company's Voice Mailbox, he found it full at
99 messages. Who knows how many leads he lost by using the phone
company?)
o
You want a service that can transcribe the
leads for you and email or fax them directly to you!
o
You want a service that can set up a pager
notification that will beep your pager each time someone leaves a
message so you can get it within seconds and call the prospect or
customer right back!
o
You want a system that has multiple types of
Hotlines for different applications.
o
You want a toll-free service that can set up
a “tree” voice mail box, where you can leave a number of messages for
related products or services and give the prospects or customers the
option to listen to one or more of the recorded messages without hanging
up. For example, let’s say you’re a florist and you have special
arrangements for different occasions. Your recorded message “tree” can
say thanks for calling the Mellon Floral Designers. To hear about our
special wife’s birthday arrangement, press 1, to hear about our Mother’s
Day special gift arrangement, press 2, to listen to our amazing “I’m
sorry” make up gift, press 3, etc. Plus, when they finish hearing a
message, they can press numbers to go to any other part of the “tree”
without hanging up.
Don't waste
time trying to do this yourself! It's cheaper to go with these direct
marketing services, and they will give you everything you need, all at
once.
The reason
I'm dwelling on this point is that we see so many people trying to cut
corners with answering machines and local phone companies, which
always turn out to cost more...and be a bigger hassle besides!
OK. What
about a script? We suggest you record a message in YOUR Voice that tells
your story the way you want it told.
For example,
look at this script:
"Thank you for calling the ABC
Mortgage Message Line. Whether you are needing a loan for setting up a
new business or just interested in learning how to avoid paying any more
interest than absolutely necessary, we have information that can
literally save you thousands by sharing little known, techniques that
the bank hopes you never read about. To get a FREE copy of this report,
please leave your name and address after the tone, and we'll send it
right out to you. Please speak slowly and spell any uncommon names so we
get your mailing information properly. If you have an email address,
we’d appreciate it if you’d leave it as well, so we can send you a
special free gift via email. Please spell your email address so we get
it correct. Thank you!”
You will
usually get between 50-85% of the callers leaving their names. I have
done some ads that get a 95% name capture!
See how easy
and non-threatening all that is? And see why people leave their info?
Also, can you see that the message doesn't ask for a phone number?
Remember,
Caller-ID will get virtually every phone number for you. And by not
asking for it, you'll get many more names! (We'll talk more about the
follow-up later on.)
Now all you
have to do is take names and phone numbers off of the box every day and
start your marketing cycle!
Once you
have an ad running, or an insert, or postcard, or whatever...you will
get phone calls into your Voice Mailbox right away. And I mean right
away.
Like today!
This entire
process can take as little as a few days to two weeks max!
After two
weeks, the deal has either worked or fallen flat on its face.
So, as you
see, it is not lengthy in terms of time.
But, it is
lengthy in terms of how you enter the prospects' heart.
You see,
they have already told you they were interested because they've had
several chances to not be interested, and they have not taken advantage
of those opportunities.
Remember,
THEY CALLED YOUR VOICE MAIL, AND LEFT YOU THEIR NAME! THEY MUST BE REAL
INTERESTED IN WHAT YOU HAVE TO SAY!
This nice
and slow, non-threatening process is fundamental to your marketing. Take
your old training and wrap it up very nicely, and then, THROW IT IN THE
GARBAGE!
Yes, you
heard me right. You have to take that outdated mentality and place it in
the refuse pile of life. Pressure and marketing go together as well as
politics and truth.
Another big
advantage to using this type of marketing is that it is real cheap. A
small test ad will cost you very little. Most likely under a $100 if you
test in a local paper.
How many
calls do you need to break even? Not too many!
How many of
your competitors are using this high-tech, low-cost, non-threatening
approach? I would bet none!
Yet, this
source is so cheap and brings such good results, it is unbelievable!
One of our
members ran a 3"x3" display ad and got over 50 calls with 75% of the
callers leaving information to receive the FREE report. The member then
made 10% of those calls into appointments. She closed 5 new clients in
one month netting over $25,000 in commissions. These results make the
return on investment:
$ 120 Ad
50 Voice Mail charges
175 Printing and postage
$ 345 Total Cost
$25,000/$345=72 Times Return On Investment!
Any
questions?
After you
test one of the headline-style ads, and it pulls, you can expand it into
one of the editorial-style ads. It should pull even better!
DON'T
FORGET, YOU CAN USE THIS RECORDED MESSAGE FOR ANY PRINT OR ELECTRONIC
MEDIUM! IT WORKS WITH ANY PITCH FOR FREE INFORMATION!
Another
awesome use of recorded messages is for Consumer Awareness Lines!
These are
lines where you offer free information and a consumer awareness guide on
the recorded message instead of on paper!
For example,
I know a carpet cleaning trainer who has his students use a 12-minute,
free recorded consumer awareness line that is driven by ads that ask
people to call and listen to the 6 things you must know about bait and
switch carpet cleaners before calling any carpet cleaning service. Of
course, he explains all the con games the bait and switch cleaners use,
and ends the 12 minutes with a pitch to call his toll-free number and
have him come out and do a free carpet inspection, and free room of
cleaning.
Now you may
wonder who would listen to a 12-minute recorded message, but all I can
tell you is that since 1994, thousands of potential clients have called
and listened and called his regular toll-free number to make
appointments. He’s generated hundreds of thousands of dollars in profits
with a 12-minute recorded message, so do you think you might be able to
think of something similar?
Another key
place to use recorded messages besides on your ads postcards, letters,
flyers, etc., is on or in your PRODUCT AND SERVICES THEMSELVES!
Some of you may have heard of people
putting all the information about products on recorded messages. If you
aren't doing that, you're making a big mistake!
For example,
if you sell a product that requires explanations or instructions or
frequently asked questions…you can do all of this on toll-free recorded
messages so customers can call anytime and hear the answers they need!
One client
of ours sells a product in a box that needs to be built. We put a flyer
in the box offering a recorded message and a free gift…so they can
register the product for warranty.
She told me
that she gets close to 75% of the buyers calling to listen and register
compared to less than 5% of the buyers sending in the old tech warranty
cards they used to put in the package.
Another
small point.
Old
advertising habits are hard to break.
Picture
this...
Let's say
you run a little home client ad in one of your local newspapers.
Trust
me...you will get some telephone calls. You may even get a lot of calls!
Definitely a
whole lot more calls than image ads with your picture and promise to
provide the highest level of quality, trust, integrity and service!
Okay, now
let's say an interested caller dials your toll-free message line and the
first thing they hear is something like this:
"Hi, this
is Bill Wrightman, with All Green Landscaping Services. If you're
looking to protect and even increase the value of your property, we can
definitely help you find the right design and planting materials you
want to invest in."
Is that what
the caller really wanted to hear? (About YOU???)
What do you
think the caller might be inclined to do? (The answer is hang up!)
See, the key
here is to use the recorded message only for what it was designed to do:
Get Callers To Leave Their Name And Address!
So, don't be
sellin' when they call!
Just have a
friendly, NON-THREATENING, NON-SALES message that kind of restates the
pitch in the ad or lead generation device, whatever it may be!
OK? No
selling, please.
How to
Record Your Free Voice Mail Telephone Message.
1. Use the sample Voice Mail script found in
this book...or make up your
own.
2. When you record it, don't talk too fast or
too slow.
3. It should sound like an informative public
service announcement.
4. Make sure to use a Voice Mail message line
for responses.
5. Do not use an answering machine.
6. Use a toll-free number Voice Mail message
line instead of a local message line.
7. They can capture all phone numbers from
your callers, too!
8. If you fiddle with this formula, you can
really mess up your responses.
9. The sole purpose here is to get people to
leave their name and address.
Important Points to
Remember!
- Keep your Voice Mail
script focused on arousing curiosity.
- Your objective is
just to get people to ask for the FREE report.
- Test short and longer
script versions to see which does better!
- Do not be tempted to
advertise, sell, or offer anything else.
- Just get the names
and addresses in this step.
- The FREE report will
nudge the prospect toward an appointment!
- Do not ask for phone
numbers! That will reduce name captures. Get their number by using a
service that has Caller ID!
As a final
note, if you're getting 70% or better name captures you're doing pretty
well. If you're getting less than 50%, you probably need to change the
message to see if a different one will get you more responses.
Sometimes a
longer message works better. Sometimes a shorter message works better.
As usual,
you have to test.
One of the beautiful aspects to a service like this is that you can get
on-line statistics every day! So, as soon as your ad hits, you can
check the "hang-up to message left" ratio immediately on a special web
site.
If, on Day
1, you get 40 calls and 36 names, don't touch anything.
If, on the
other hand, on Day 1 you get 40 calls and only 17 messages you need to
change the message like right NOW!
If you wait
until getting a monthly statement from the phone company to determine
this ratio you could have wasted all kinds of money and squandered
leads.
This daily
checking is one of the keys to real direct response marketing. You get
IMMEDIATE feedback and results!
If
something's wrong, you can fix it IMMEDIATELY!
(Now, tell
me how you're going to figure this out with an answering machine?)
Anyway,
let's all promise to use the message for only what it is designed to do
and to check the statistics for IMMEDIATE results!
Well, that’s
the basics of using the BEST MARKETING TOOL EVER INVENTED! Yes, I say
that in spite of the internet being called the same thing.
Why do I say
this?
Well, it’s
because I have thousands of members using recorded messages making more
money in a month than most people make all year…and know the percentage
of those people making money on the internet is far lower. (As of now,
any way.)
So, until I see something better, I’m
going to stick with the miracle of recorded messages!
Click Here
To Get A Hotline Of Your Own
Chapter #8: What Are Business Cards, Postcards, Yellow Pages, and
Val-Pak Coupons?
And Other Printed Matter Really For?
The Yellow
Pages, business cards, brochures, Val-Pak coupons can be a source of
business for any of us. If you do things correctly, you should be able
to get a big multiple returns of cash profits over what you spend on
these methods of advertising!
Why do most
people get a horrible return on their Yellow Pages, ads, brochures,
business cards, flyers, etc.?
BECAUSE THEIR COPY TRULY STINKS!
For example,
take a look at any section from a local phone book's Yellow Pages. Go
ahead. See if any of the "ads" are really ads! Or, if they are more like
business cards in yellow.
Here's the
point. The Yellow Pages are a medium for advertising. Plain and simple.
And since
they are for advertising, why shouldn't the ads be real ads
(response-oriented) instead of business cards that all look alike that
no one would have any reason to choose one over another?
Let's look
at this from the prospect's point of view. (Which is the only thing that
matters!)
Let's say
that you've decided to spend some money from your aunt's estate to take
the big vacation you've always dreamed of. And let's say you've always
handled your own affairs so you've never met or talked to a travel
agent. (Yes, there are people who have never used a travel agent!) When
you ask your brother, he isn't any help because he hasn't used one in
years.
You have no
idea who to call, but for this special trip, you know you need to call
one!
Your husband
suggests you look in the Yellow Pages. You open up the book and look
under "travel." You see several ads that look like business cards. Who
are you going to call?
Tell me,
with an ad that looks like another business card, who even has a chance
of getting more than a random call?
Would you
call one of the offices that have a bigger ad instead? I don't know. Are
there reasons to pick one over another?
They all say
nothing or say the same exact thing. They are nothing more than business
cards in print.
(I want to
know who decided that Yellow Pages have to be like that. Why do they
have to all look exactly alike? Was it you?)
|
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Well, if you’d like to make sure you get the best deal that’s
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What would you do?
What if some
rebel ran a Yellow Pages ad that was a real, honest to goodness,
attention-
getting, direct
response-oriented ad?
What would
be the results of doing this?
Why people
might actually be motivated to call your agency and use your services!
As a matter
of fact, some clients and customers of mine have taken a very successful
print ad and stuck it right in the Yellow Pages.
Look at the
example below.
This is a
section from the Yellow Pages. Take a look. Is it different from what
you usually see?
The
"Attention" ad looks like a public service announcement. When you turn
to it, you immediately stop and start to read the announcement.
If you read
it all the way through, you would probably call for that FREE recorded
message, wouldn't you? Is this sinking in?
See, the
Yellow Pages are a directory for people who already want a service and
are looking to see who delivers that service in their area.
But just
because they're looking for a service that doesn't mean your advertising
must be boring and "professional." It doesn't mean that you have to
look like everyone else.
All the
Yellow Pages section is is another place to run advertising! And if
you're running advertising, it better be good advertising that gets
responses, or why be there?
You can use
virtually any ad or topic to get people to call. Try something like
this:
Get the
difference?
Who do you
think lookers will call? Your ad might not be the only one they call,
but it certainly will be one of the ones they call!
You've got
their attention. You've given them a healthy dose of curiosity. And, why
wouldn't someone want to get such a report when they are thinking of
doing something?
Wouldn't
most people want to know how to save money, or not make mistakes, or
whatever?
One of our
members has been running a "WARNING" ad in his Yellow Pages for the last
two years. He averages two to three calls a week for the reports and
gets one appointment a week from the people who get the reports.
Now he is
picking up 50+ clients and customers every year from the Yellow Pages ad
that costs him $150 a month. He generates $150,000 in commissions (not
to mention all the referrals) from these new clients and customers. He's
surely dominating the Yellow Pages in his town.
Interestingly another member is in the same Yellow Pages but runs a
half-cocked version of a pure editorial-type ad. (It's a little bigger
than the first guy I just told you about.) He uses a decent headline but
gives his "business card" list of services and his name, address, and
regular phone number.
And
interestingly, he called one day to tell us that "our type" of Yellow
Pages ad sucks.
He said he's
only gotten a couple of calls in the last year and told the ad rep he
wasn't going to renew. He just wanted us to know that the ad idea of
"ours" and the Yellow Pages in general sucked. (That was very nice of
him, don't you think?)
Anyway, you
tell me.
Is it the
medium that sucked? Or is it the ad that sucked?
Pretty
amazing, isn't it?
One fellow
is making a fortune and another person who still wanted to keep his
"professional" image in his advertising made nothing.
So, is the
problem the message and the agent? Or is it the Yellow Pages?
Think about
this. No matter where you advertise...if it's the Yellow Pages, or a
neighborhood directory, or a Lion's Club thing, or a church bulletin...
Make Sure Your Ads Are
Response-Driven With Toll-Free Recorded Messages!!
You know,
another tool that's used a lot for marketing is the business card.
But the
business card traditionally is something that's supposed to be giving
the person receiving the card a way of reminding themselves about
finding where to call you, and so forth. The reality is though that
business cards end up in a couple of different places: 1) most end up
in the trash or 2) stuffed in a wallet or other obscure place that never
sees the light of day.
See, in
actuality, business cards are really not that great a marketing tool
particularly the way that most people use them.
A lot of
business owners put their pictures on them and a list of their
credentials...and they have their name and address, phone numbers where
they can be reached, and they may have a slogan on the card such as
"First In Service" or "We Have The Lowest Prices And Best Selection" or
whatever nonsense someone's suggested to put on cards.
Now all that
traditional stuff's pretty much useless.
Let's talk
about what a business card really should be used for and look at a quick
example of what to do with it.
In our
opinion, business cards don't have to be "fancy" in order to work well;
in fact, they don't need to have your picture or be in color. They can
be the "cheapo" kind you buy at OfficeMax or Staples—on white or
goldenrod cardboard with black ink. None of these things makes any
difference.
The only
thing that matters is what the business card says and what it's used
for. In our opinion, you should have two things on your business card:
1) Your name, address, phone number and all the important
information, and
2) Your offer of something that people want to call for.
For example,
your business card could offer a FREE report on the front and/or back
and say something like this at the bottom: "For a
FREE report that reveals
how to purchase a choice, like-new, pre-owned home for less than 50% of
the price of new home, call 1-855-XXX-XXXX,
24 hrs., for a TOLL-FREE
recorded message. Get a copy of the report most mortgage brokers are
praying you never read!"
Now isn't that a lot
better than putting, "Number One mortgage broke in Lower, Upper
Manchester!"?
A third
thing you should have on your business card besides offers of FREE
reports is a 24-hour, toll-free number-message line. For instance, a
toll-free number different from your home or office that says something
like: "Or, call 1-866-XXX-XXXX, 24-hours, to leave a message for
us anytime. We will get right back to you. This message line also
carries special announcements about our current specials!”
(or whatever), so please call anytime."
Then, set up
a toll-free number with two menu options: 1) "Hi, this is Jack
Koenig from Skinner’s Mortgage loans. I'm not in right now, but please
leave your name, address and phone number, and I'll call you
right back"; or 2) your message could be: "Punch 1 to leave a
message; punch 2 to hear about our next FREE home purchase
Seminar; etc."
This second
line, pre-recorded message, should be offering something happening in
your office, something you're doing personally, special pricing or
rates, or some special tip of the month. Or, even a piece of information
you think would be interesting and fun for people to listen to—giving
them a reason to call again.
See, the
whole point of a business card is to get people to call you. It's not
supposed to develop your image, and it's not supposed to give you name
recognition.
It's supposed to get
people to call you!
And by
offering FREE reports and having the 24-hour message line that gives the
caller the option of leaving a message or hearing your message, special
tip, and so forth—you've turned your business card from a boring,
expensive waste of money into an interesting, provocative and useful
marketing tool.
The best way
I can sum this up is sharing how one of our members put a 24-hour
recorded message of a report offer on his business card. In the course
of three months' handing out of cards to countless people at various
functions, meetings, consumer groups, and so forth, this member got 72
phone calls from his business card!
People
called just to leave their name and address, asking for the report after
reading his business card. (He knew this was true because he had a
separate toll-free number just to track calls responding to his business
card.)
Now, when
was the last time you had 72 people call you from your business card in
a three-month period? When was the last time you had 7 people call you
from your business card?
Again—this
goes against conventional wisdom—but we're not after being champions of
conventional wisdom here. We're after getting you more clients and
customers.
Use your
business card as wisely as everything else you print up—and make sure
it's designed to get calls.
Another
mistake professionals make is in not using things like postcards or
Val-Pak coupons, etc...or using them, but not saying the right things on
them.
Again, I'm
going to be a little redundant, but please bear with me.
Now that
you've read this far, what do you think I'm going to tell you? Yes, I'm
going to ask you to consider putting direct response offers with
recorded messages on your postcards and mailer coupons! (Big surprise,
huh?)
See, so many
of you spend so much money on four-color, fancy postcards or coupons to
"make an impression" and get impact.
But that's
such a waste of money it's incredible. The idea of sending short
mailers is so rooted in marketing history that I won't bore you with the
details. Take a look at these two and see which one has a better chance
of getting a response:
|
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Number One In Fayetteville!
Call us for all your mortgage needs. We pride ourselves in
offering only the highest level of trust, service and
professionalism. There’s a
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Our total commitment to you and your mortgage needs.
At USA Mortgages, our clients always come first!
Call Donna Jean at 1-888-123-4567 today!
|
Attention! FREE Report Reveals How You Can Save Thousands Of Dollars
Using Secrets The Wealthy Have Known For Years!
OK! On to the really cool marketing
method known as “Broadcast Voice” marketing!
Have you ever heard of it? You may
have, but you’ve never had it explained to you in a way that you could
actually make money from it immediately!
Let me explain.
Using outbound, recorded messages as a
marketing tool goes back to the early eighties. These old fashioned
computers were efficient for their time but annoyed the hell out of every
one. See, they would leave a message if a live person answered but hang
up if they got no answer or an answering machine. (Which were new at the
time! No one had voice mail back then!)
Anyway, these things were so annoying
that laws were passed to make it illegal to use outbound, recorded
messages with people you have no relationship with.
So, for the most part, they went away.
Until recently when some really smart
technology companies came up with an amazing way to
use outbound recorded messages in a way that doesn’t annoy anyone…and is
legal!*
Let me explain what that is. You have
to have a database of people/entities’ phone numbers that you have some
sort of relationship with already.*
Then you record it over your phone and
email the list of phone numbers to a vendor. They’ll
place a broadcast voice blast for you during certain times of the day when
there’s the greatest chance that people WON’T BE HOME and that the
recorded message call will answered by an answering machine or voice mail.
Since we don’t want to annoy people
and also give them the appearance of a personal call from you, the
business owner or rep or whomever and provide them the opportunity to
write down any info you want them to write down…we want them to get
the call when they’re not around and have it played back as a message when
they get home!
If a live human answers, the system
simply hangs up! No one wants to bug them, and this system prevents that
completely!
See, when you leave a message, the
recipient will not know or care whether you called him or her
individually. Most people assume it’s you calling them up. Whatever.
Also, if you leave them a message that
drives them to a web site, or to a free, recorded message hotline, most
people will save the message if they’re interested in your offer. That
way, they can go back to the message and replay it until they get to write
down the toll-free phone number, web address, your business’ normal phone
number, or whatever.
Let me give you a couple examples so
this is clearer to you.
1.
Mortgage Company.
2.
Accounting firm.
You can think of many ways to use this
remarkable technology I’m sure.
Can you think of how you can notify
people about specials, seminars, sales, new products, seasonal or holiday
deals, drive people to a web site or recorded message? What about using
it for announcing an overstock situation or a new menu? There are
literally limitless ways you can use this amazing system to explode your
profits!
I know one direct marketing oriented
carpet cleaner who averages a 10 to 1 return over the cost of sending out
the broadcast voice blast every two weeks! He spends about $400 each time
he sends one out and gets back over $4,000 in sales within a week of the
voice blast as a result!
(How many marketing tools do you have
that get you a 10 to 1 return every time you use it? I know the answer,
and so do you! NONE!)
Now if you’re going to use this
marketing weapon, you should hook up with a specialist who knows exactly how to do it right, can help you with your script
and make sure your effort’s profitable.
Also, your technology partner company
should have the following features on their automated broadcast voice
blast system:
If you don’t get all of this with your
technology company, you should be looking for one who CAN do all of this.
Don’t fool around with any amateurs. Make sure you get hooked up (pun
intended) with the right group!
Well, there you have it. The right way
to advertise and the two ways to take advantage of the…
Now that you know the truth and you’ve
been shown why your advertising and marketing money have been flushed down
the toilet…and what to do instead, you have one simple decision to
make.Either you get going with these marketing miracles…or keep doing what
you’ve been doing or you’ll be sure to keep getting what you’ve always
got! It’s your choice. But think about how great it is that finally
you have a choice!
So what are you going to do now that you’re armed
with a new way, a better way of making your marketing money actually
produce results? Are you going to squander this knowledge…or embrace it
and then do the most important thing of all?
That choice is left up to you! If you
think about this, a year from now you’ll be a year older and have the same
crappy results you do now. If you TAKE ACTION, a year from now you’ll be
much richer than you are now…and be a year older. Which way do you want
to be a year from today? I think I know the answer.